Delivery Terms

ORDERS

Do not order a product if you are unsure about it, don't know your cell phone model or do not know what you are ordering! Please contact us for information on that product first. This is your responsibility to order what you choose and to pay for it.

Buyer is responsible for paying import duties and clearance taxes once the shipment has arrived at the specified destination.

DVMOBILES.COM does not ship to P.O. boxes, for all orders, Please ensure that you have a valid mailing address where we can ship your package and that you use your actual address in the Address field. Only customer is responsible for insufficient or incomplete delivery address.

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of dispatch, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 1-2 business days of the date of your order, subject to stock availability. Business day mean Sunday to Thursday, except holidays. Please note we don't not ship on Fridays.

The delivery of the products shall be made through third party courier/logistic services providers. At point of delivery, identity verification of the Consignee by sighting either an original labour card, passport, driving license, emirates ID Free zone ID to support consignee verification, will be required by our courier partners.

DVMOBILES.COM is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (unless otherwise specified at the time of Order).

DVMOBILES.COM is in no way responsible for any damage to the order while in transit to the buyer.

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. We make every effort to dispatch items on time. If we are unable to deliver the items within our normal timeframe we will inform you about the same well in advance.

Please note all items will be shipped with an invoice mentioning the price.
 

DELIVERY TO OVERSEAS
Be sure to give us your exact postal address to Ship To! Shipping products are usually shipped via DHL, FedEx, EMS, TNT - depends what was chosen and paid - well packed to protect the product. All items are NEW and have not been opened or used unless listed otherwise. We usually ship in-stock items within 1-2 business days after receipt of your payment .

Most packages should arrive on your doorstep in 3-5 business days. The majority of our packages are sent via DHL or FEDEX delivery companies. You have the option of using another service such as UPS or EMS if you so desire, and when it is listed as available at check out page.

If there is any damage to the packaging on delivery, contact us

immediately. Alternatively, if you have any questions about the delivery and shipment or you order, please contact us at sales@dvmobiles.com