FAQ

Prices on the site were in AED (UAE Dirhams) currency. Each item available on the site has their designated prices. Prices are subject to 5% VAT in accordance with UAE VAT law.

You may order as many item as you like considering we have those items in stock. Thus, we suggest you to contact our sales team if you prefer bulk orders.

Yes, we do international shipping, except the countries prohibited by the law of UAE.

We do accept COD for United Arab Emirates customers only.

You may visit us at Shop #5 Al Murar St. (Behind Mashreq Bank) Deira, Dubai UAE.

We are only selling 100% genuine Mobile Phone Spare Parts.

We are always eager to help our clients. For assistance, please contact us; we will get back to you within 24 hours.

You can drop us a mail thru info@dvmobiles.com and one of our team will get back to you.

Want to know about the order status or inquire about the product? Give us a call at (971) 4 2549404/ (971) 551100623 or drop an email at info@dvmobiles.com

You can place the order online through our portal www.dvmobiles.com or WhatsApp us your order at 0551100623 or email us at info@dvmobiles.com

We will allow you to modify your order given that your desired item is still in stock. Otherwise will advise you for price change. You may contact us through 0551100623 incase this happens.

Once you have placed the order, you cannot change the delivery address. However, you can cancel the order and place a new one with the preferred address.

You are requested to speak to the courier boy in this regards. Packaging and delivery from our end is always on time.

It generally takes a period of 2-5 days to process the order and dispatch it.

Once you place the order, you will be given a confirmation message and an e-mail with the details of the products.

Yes. You can cancel your order within 24 hours.

We are selling 100% genuine mobile space parts so we do not give any warranty for our products.

Some of the popular payment methods that we accept are: Credit Card Debit Card Net banking Cash-On-Delivery

No. We don’t charge an additional charge for Cash on delivery. Only you have to pay is normal delivery charges stipulated by us.

We regret the inconvenience. In such a case, you should immediately drop in a mail to info@dvmobiles.com or contact us through 0551100623, whichever is convenient.

No, it is not necessary, but registration can improve the shopping experience for you.

In case, you forgot your password, we will reset that for you. Click on the option of “Lost your password” just under the window tab from where you log in.

The customers can opt for the Cash-on-Delivery options.

No, We don’t keep any limit for the Cash-on-Delivery options.

We take care of each item in your order. And we make sure that everything is packed securely.

We ensure in time delivery with the help of the authentic courier service companies.

If you have any of your questions unanswered, please do write to us. We’re here to help!